Refund policy
RETURN & REFUND POLICY
Fragrance is personal. We encourage customers unfamiliar with a Study to experience a 2 mL sample before purchasing a full bottle.
SAMPLES & FULL BOTTLES
Under our current purchasing arrangement, fragrance sales are final once shipped. We do not accept returns or exchanges based on scent preference or change of mind.
Samples are purchased separately. Each qualifying $20 sample purchase includes a credit of equal value toward a subsequent full-bottle purchase. This credit is not redeemable for cash and does not reserve or guarantee bottle availability.
One sample credit may be applied per qualifying full-bottle order. Credits cannot be combined.
EXISTING RESERVATIONS
Customers who reserved a full bottle under our previous complimentary-trial arrangement will continue to receive the terms originally offered.
These orders include a separate 2 mL trial vial. Customers may wear the sample before opening the full bottle and, if the fragrance is unsuitable, request a return of the unopened, unused and sealed full-size bottle within 14 days of delivery.
Please contact studio@olfactorystudy.com to arrange the return. Return shipping is the customer's responsibility unless the order arrived damaged, defective or incorrect.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, incorrect or incomplete, please contact studio@olfactorystudy.com promptly, including your order number and photographs of the item and packaging where possible.
We will arrange an appropriate replacement or refund.
BOTTLE RESERVATIONS
Payment is collected when a full-bottle reservation is placed. Expected bottling and dispatch periods are displayed on the relevant Study page.
To request cancellation before shipment, please contact the studio.
If we cannot ship within the stated timeframe, we will communicate any revised estimate and provide the applicable cancellation or refund options.
Nothing in this policy limits rights or remedies provided by applicable law.
Olfactory Study
studio@olfactorystudy.com